Investigate the business and technical issues pertaining to a platform, solution, or technology and examine its technical implications within the overall network architecture.
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Cisco Agent Desktop for Unified Contact Center Express
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Unified Communications
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Unified Communications System
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Miercom test report - Cisco Unified Communications System (PDF - 510 KB)
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Miercom test report - Cisco Unified Communications System (PDF - 510 KB)
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Customer Collaboration
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The Three Waves of Customer Care (PDF - 280 KB)
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The Three Waves of Customer Care (PDF - 280 KB)