Enhance the Customer Experience
Whether your customers are in the store, online, or on the phone, they expect to get the service they need promptly and efficiently. Great service improves loyalty and grows top-line revenues.
On the phone, a great experience means answering calls quickly and routing customers to the right resource immediately, regardless of where that associate may be located.
Online, a great experience means easy access to the right information or resource whether that information resides in an online repository or through personal interaction with a web agent.
In the store, good service means delighting customers with your brand, store appearance, merchandising, and knowledgeable and attentive staff on the sales floor.
Enhancing the Retail Experience
See how unified communications can improve the customer experience.
Watch Video (2:01 min)
Enhancing the Retail Experience
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Solutions
- Retail Virtual Expert Management
Provide retail store customers with on-demand access to remote product and services expertise through video, voice, and online screen sharing experience. - Store Operations Analytics with Scopix
Increase revenue, enhance the customer experience, and improve employee efficiency with Scopix Video Analytics for Store Operations. - Customer Service Connection with Radianta
Enhance the shopping experience by giving customers quick and efficient service from store associates. - Digital Signs Solution
Increase sales, enhance the customer experience, and facilitate learning with this comprehensive suite of signage applications. - Phone Media Display
Distribute images, audio, surveys, and text messages to IP phones throughout the store on a real-time or scheduled basis. - Store Customer Assistance
Help customers quickly obtain product information--description, price, and availability--so employees may focus on service. - Retail Call Routing
Route customer sales and service calls intelligently, based upon the availability of service agents. - Retail Connect Call Prioritization
Identify incoming calls, deliver pertinent caller data to the answering agent's screen, and provide tailored customer service. - TelePresence for Retail
Transform the delivery of customer and point-of-sale services with this immersive collaboration solution.
Resources
- Car Retailer Improves Customer Service
(PDF - 195 KB) - Digital Signage Drives New Shopping Center Revenues (PDF - 699 KB)
- Smart Phones Transform the Shopping Experience
- Supermarket Chain Builds a Better Infrastructure
(Video - 2:45 min) - A Collaborative Retail Experience: Access to Real-time, Multimedia Information Enhances the Customer Experience (Flash)
- Global Clothing Store Retailer Completes Successful Digital Signage Deployment (PDF - 149 KB)
- Global Store Chain to Begin Digital Signage Deployment with Innovative Business Model (PDF - 150 KB)
- High-End Supermarkets Enhance Sales and Community Atmosphere with Digital Signage (PDF - 155 KB)
- Large Format Specialty Retailer Launches Digital Signage to Boost Sales of Accessories and Services (PDF - 157 KB)
- European Supermarkets Deploy Digital Signage in Innovative New Business Model (PDF - 151 KB)
Supermarket Chain Builds a Better Infrastructure
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